Refund & Return Policy

Effective Date: 18 July 2026

Thank you for shopping with Novakartshop. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully.

1. Return Eligibility

Products may be eligible for return within 7 days of delivery if they are damaged, defective, or incorrect.

2. Non-Returnable Items

Some products may not be eligible for return due to hygiene reasons, customization, or other applicable restrictions.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos of the item and packaging.

5. Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our Contact Us page.